Excellence in Customer Service

Course Length

1.5 to 2 Hours

Course Description

This course presents the importance of customer satisfaction, how important it is for the success of your business, and also about your roles and responsibilities as a sales person. You will also learn how your actions and attitude will impact customer relationships and how to deal with customer complaints with the right approach. Finally, you will learn how to formulate and develop a customer service plan for effective customer service.

Course Features

• Global navigation
• Audio narration
• Interactive practice pages
• Scenarios and exercises

Pricing